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Mercedes Me - It's finally working

Mercedes Me allows you to communicate with your car, offering a range of services, some free and some requiring a subscription. I registered for Me when I got the car but all attempts to get the iPhone app to connect failed, with a message saying that the vehicle hadn't been activated and that I should visit the web portal to do this; but the web portal showed the car activated, thus getting me nowhere. The dealership wasn't much help and for a while I had decided just not to bother, but recently I thought I would have another try.

I thought that if I bought one of the subscription packages this might kick-start the service. I chose the 'Remote Retrieval of Vehicle Status', as this seemed the most useful, but this little ploy didn't make any difference. Having paid out money a call to customer services was now unavoidable, where I spoke to a very helpful women in the Netherlands who agreed that something wasn't quite right and said she would refer the matter to the technical people and get back to me. This she duly did, advising me that there had been a back-server problem, which I guess means that my car for some reason wasn't communicating with base, or perhaps base wasn't communicating with me. Whatever, my Me is now operative.

I can now view vehicle status information on the web portal:

Mercedes Me web portal

Or the iPhone app, which provides similar data and also has the ability to open and close the car doors.

Mercedes Me - iPhone app

Is all this necessary you may ask. Well, obviously not, but if you're of a technical bent and like this sort of thing, it is of course indispensable!


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